Frequently asked questions
General Waterpark Questions
Do you have a severe weather policy?
Do you have lifeguards monitoring the rides?
What size life jackets do you have available?
We can fit from infants to XL...based on availability and a first-come first-serve basis.
All life jacket are FREE to use.
If your child is under 50lb. lifejackets are available for FREE use through our Guest Services Gazebo...you must leave an ID.
Please note...no lifejackets can be used on the "DRAGON" speed slides.
Can I bring in my own Lifejacket?
Yes you can...it must be US Coast Guard approved.
Can I bring in a cooler?
Do you have restrictions on the rides?
Can I bring in a stroller?
Yes, we do allow strollers and even kid wagons if they are used only to transport kids.
While in the park strollers and wagons need to be within reach of one of your group at all times, for safety purposes.
Can I grill inside the waterpark?
We do not allow grilling or any type of heating for the safety of our patrons, most of which are barefoot, on any waterpark or parking lot grounds.
What is your charge for parking?
Nothing, Zip, Zero, Naughta...FREE!
What time zone are you in?
Central Time Zone
Photos & Video in or above the waterpark?
Are there any rules for nursing?
Nursing Mothers are able to nurse any where they feel comfortable.
Do you rent towels?
At what ages do children need to be supervised by an adult in the waterpark?
What forms of payment do your accept?
Can little ones ride with adults?
Yes, on tube slides kids must ride in their own "tube hole"...on the rivers & wavepool they can ride in an adults lap...all at the adults discretion.
What is the depth of the water?
Are floaties allowed...goggles?
We do not allow "floaties" or the swim suits that have a tube sewn in to them, to be used for safety purposes...they just do not help and can get in the way.
We do allow all US Coast Guard Approved life jackets.
Also for safety reasons goggles are not allowed on the slides.
Does my infant have to wear swim pants?
Yes, if they normally wear a diaper. Swim Pants are available in theUS30 Surf Shop at Deep River Waterpark or purchase before coming.
Are there any shaded areas?
Do I have to wear swimwear?
For your enjoyment and safety, swimwear is required.
How about "swim shirts"?
Can women wear shorts on the rides?
You can wear shorts if they are swimwear shorts...no denim, cotton, etc.
If I am pregnant, can I ride the rides?
We would suggest for you not to ride the slides or any of the attractions...but check with your Doctor first.
Can my infant ride in my lap in a tube?
es and No...a 6mo. old can ride in your lap on any of the tube rides you only float in like the river rides or wavepool...nobody can ride in a lap on any of the action tube rides like the STORM or tube slides...they have to ride ahead in a double tube and that is up to your discretion.
Can I wear surf shoes or flip flops?
You can wear surf shoes or flip flops everywhere but on the slides...on the slides you can carry them down.
This is a very good idea, especially on warm ☀️ days when everything get hot, including the walkways.
Are pets allowed?
We do not allow pets of any type in the waterpark and we have no kennels to store your pet in...pets should be left at home. The exception to this, is if the animal is a service animal.
My husband and I do not swim, can we come in?
Yes you can, but regular admission fees apply.
My child is very small...can I bring in a playpen?
Yes you can, but you must take all responsibility and have someone there all of the time.
Can I bring in my own chairs and possibly even a tent or umbrella?
Sorry, due to safety and insurance requirements we can not allow tents or umbrellas...but we can allow normal sized chairs.
Do you have wheelchairs available?
We do not...please feel free to bring your chair into the waterpark.
Do you allow mono fins "mermaid fins"?
We do not...they can be very dangerous
Relating to the Admissions and Rentals...
Can you leave the park, go to your car and return?
Yes, as long as you have your hand stamped and have your admission ticket stub
When are you open?
I want to save money...what do I do?
Do you offer Birthday Parties?
Do you offer Lodging or Camping packages?
Do you rent double tubes?
Sorry, we only rent single tubes...double tubes are available on a first-come basis on the rides that allow them.
Relating to group sales...
How far in advance do you have to make a reservation?
Click here for all rate info.
How do we pay?
Are you ever open for private parties?
Relating to food and beverage...
What kind of options are in the park?
What's available for groups?
Regarding food allergies...
Please assume that everything we serve could have been in contact with what you or your children are allergic to, either at the factory or at the waterpark. Please feel free to bring in your own food...no glass or anything that could break, alcohol, or anything that is sharp, hot or needs to be heated. Grilling is not permitted on park property.
Relating to employment...
How do I apply for a job?
Relating to Ice Skating
What size ice skates do you have?
We have skates from size 9J to 14